What Accountability Should Look Like for Your IT

When something goes wrong with your company’s technology, the last thing you want to do is be the one at fault. Unfortunately, that’s what comes with the territory in the world of business IT. If you’re sick of technicians who make excuses rather than own up to their mistakes and correct their course, read on. We’re going to showcase just what accountability in IT looks like and how we strive to embody it.

Clearly Defined Roles and Responsibilities

IT only works when everyone involved is on the same page. If you don’t know who is responsible for maintaining specific systems, then the responsibility for addressing maintenance and other kinds of issues gets a bit too murky. To see success with IT, you need clarity, and that’s what we aim for at Preferred. We believe that, in order to best serve your business, we need to engage in a collaborative dialogue to iron out the details of who is responsible for what. All responsibilities and duties are clearly outlined in a service level agreement that states, in plain terms, the level of support we offer, response times, performance metrics, and other important details that govern our arrangement with your business.

Proactivity is the Best Policy

An IT provider that practices accountability should be embracing the mindset of proactive management and diligent risk mitigation. The reason for this is simple: by taking action now to prevent damage later, you’re taking responsibility now, not pushing it off until you can’t ignore it any longer. At Preferred, we believe in the proactive approach, and we like to plug regular system maintenance, proactive data backup verification, software patches and updates, and continuous cybersecurity monitoring into all of our business dealings. Our number one goal is to ensure your operations remain uninterrupted, and we stand by the fact that it’s our responsibility to make that happen for your organization.

Transparency and Continuous Improvement

We believe all IT providers must stand by the guiding principle of taking accountability and ownership of their mistakes, then take whatever action is necessary to learn from them. In this way, we constantly strive for improvement so we can continue to offer high-quality services to our clients. While we don’t expect to make mistakes, know that if we do goof, you’ll be the first to know, and know that we’re already taking action to address the issue and ensure we don’t make the same mistake twice.

We’re Ready to Help

Are you ready to power up your business’ IT strategy with proactive, transparent, reliable managed IT services? Preferred has just the plan for you; just give us a call at 708-781-7110 to learn more.